What Is a Part of Operational CRM That Automates Service

question 73

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

---

Definitions:

Sympathy

Feelings of pity and sorrow for someone else's misfortune, often leading to offers of help or support.

Time Management

Utilizing time in an effective manner to accomplish the desired results.

Personal Stress

Emotionally charged response to challenging or demanding circumstances, unique to individuals.

Work Overload

A situation where an individual or group has more work than they can manage in a given time frame.