Key Performance Indicators Are the Metrics a Company Uses to Evaluate

question 5

Multiple Choice

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?

• A) High-quality products
• B) Reduction in product costs
• C) Percentage of help desk calls answered in the first minute
• D) Hiring of the best business professionals

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Definitions:

Job Cuts

A reduction in the number of employees typically due to financial strains or organizational restructuring.

Scanlon Plan

A type of gainsharing program that rewards employees for improvements in productivity and cost savings within a company.

Gainsharing Plan

An incentive strategy that rewards employees for contributing to the company's productivity improvements by sharing the resultant financial gains.