Examlex
Many people own mutual funds as part of a 401(k)plan.
Desired Service
A specific assistance or function that consumers or clients seek to fulfill their needs.
Acceptable Service
A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.
Zone of Tolerance
The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.
Online Banking Services
Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.
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