Firms Can Close a __________ Gap by Being More Realistic

question 138

Multiple Choice

Firms can close a __________ gap by being more realistic about the services they can provide and managing customer expectations.

• A) seniority
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

Modern State

An organized political entity with a defined territory, government, and the capability to enter into relations with other states.

Social Stratification

describes the hierarchical arrangement of individuals in society based on wealth, power, race, education, ethnicity, gender, and other factors.

Archaic

Pertaining to an earlier period of time, often used to describe ancient civilizations or outdated language.