When Choosing Where to Eat Lunch,Veronica's Major Service Criterion Is

question 97

Multiple Choice

When choosing where to eat lunch,Veronica's major service criterion is speed: being seated promptly and served her meal quickly.For Veronica,__________ is the most important of the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

St. John's Wort

An herbal plant traditionally used in the treatment of mild to moderate depression, anxiety, and sleep disorders.

Herbal Preparation

A process or product involving herbs used for their flavor, scent, medicinal, or therapeutic properties.

Manual Therapies

Therapeutic techniques that involve physical manipulation of muscle tissue and bones by a practitioner.