Customers Have a Defined ________ When It Comes to Waiting

question 70

Multiple Choice

Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.

• A)voice-of-customer quotient
• B)empowerment standard
• C)tangibles gap
• D)zone of tolerance
• E)quality gap

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Definitions:

Binomial Probability

The likelihood of a given number of successes in a fixed number of trials, where each trial has exactly two possible outcomes.

Normal Curve

A bell-shaped curve that represents the distribution of values, scores, or variables that are normally distributed.

Accounts Receivable

Money owed to a company by its customers for goods or services that have been delivered or used but not yet paid for.

Standard Deviation

A measure of dispersion in a set of values, indicating how much variation exists from the average.