A(n)________ Gap Exists When a Firm Knows What It Needs

question 79

Multiple Choice

A(n) ________ gap exists when a firm knows what it needs to do to meet customers' service expectations, but sometimes fails to do it.

• A)knowledge
• B)communication
• C)standards
• D)empowerment
• E)delivery

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Definitions:

Action Potentials

Electrical impulses that neurons generate to transmit information throughout the nervous system.

Novocaine

A synthetic compound used as a local anesthetic, particularly in dentistry.

Action Potentials

Brief electrical impulses that serve as the fundamental signaling processes of nerve cells, enabling communication throughout the nervous system.

Neurons

Cells in the nervous system that transmit information to other nerve cells, muscle, or gland cells.