__________ Represents the Systems and Equipment Resources That Service Providers

question 25

Multiple Choice

__________ represents the systems and equipment resources that service providers need to be able to close the delivery gap.

• A) Service infrastructure
• B) Quality mechanics
• C) Instrumental support
• D) Dynamic support
• E) Customer interface architecture

---

Definitions:

WACC

Abbreviation for Weighted Average Cost of Capital, a calculation of a firm's cost of capital in which each category of capital is proportionately weighted, reflecting the cost of each type of capital (debt, equity, etc.) to the overall business.

Debt-Equity Ratio

A financial benchmark illustrating the ratio of debt to equity used in asset financing for a company.

Tax Rate

The tax obligation calculated as a percentage of income for private individuals or companies.

Net Present Value

A calculation used to determine the value of an investment by estimating future cash flows and discounting them to their present value.