When Jaime Arrived at Her Hotel Room and Saw That

question 42

Multiple Choice

When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest and there were cockroaches in the bathroom,she chose to go elsewhere.An undone,bug-infested room was not in Jaime's __________,which is the difference between what she really wants and what she will accept before looking for another hotel.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Robert Sternberg

An American psychologist best known for his theory on love and intelligence, including the Triarchic Theory of Intelligence which outlines analytical, creative, and practical aspects of intelligence.

Howard Gardner's

Refers to Howard Gardner's theory of multiple intelligences, which posits that individuals have different kinds of intelligences, including linguistic, logical-mathematical, spatial, musical, bodily-kinesthetic, interpersonal, intrapersonal, and naturalist.

Aptitude

The potential to master a specific skill, or to learn a certain body of knowledge.