When Toyota Owners Began to Report Problems with Sticking Accelerator

question 26

Multiple Choice

When Toyota owners began to report problems with sticking accelerator pedals and non-functioning brakes, Toyota at first ignored or rejected the claims. Eventually, the company evaluated the issue and did a recall. Which of the four steps of the Ethical Decision-Making Framework was Toyota performing when it recalled several of its 2007-2010 models?

• A) assess risk
• B) identify issues
• C) gather information and identify stakeholders
• D) brainstorm and evaluate alternatives
• E) choose a course of action

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