Give an Example of How Social Media Can Be Used

question 22

Essay

Give an example of how social media can be used to provide improved customer service.

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Definitions:

Motivator For Change

Factors or conditions that trigger an individual, group, or organization to pursue transformation or improvement.

Organization's Culture

relates to the shared values, beliefs, norms, and practices that shape the social and psychological environment of a business or organization.

Crises

Severe situations that disrupt the normal functioning of individuals, organizations, or societies, requiring urgent and effective responses.

Unfreezing

A term used in change management that refers to the process of making individuals or organizations ready for change by overcoming inertia and dismantling existing mindsets.