A Disadvantage of Using In-House People to Report on Customer

question 25

Multiple Choice

A disadvantage of using in-house people to report on customer problems is that:

• A)most in-house people have not spent any time with customers and end-users.
• B)each suggestion is usually someone's perception of what the customer problem is.
• C)technical people are not involved in the information gathering process.
• D)in-house people generally lack the skills required for analyzing customer problems.

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Definitions:

Human Resources Management

A function in organizations designed to maximize employee performance in service of an employer's strategic objectives, focusing on policies and systems.

Selection

The process of collecting information about applicants and using that information to make hiring decisions.

Job Description

A formal, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions.

Graphic Designer

A professional who creates visual content to communicate messages, employing color, typography, illustrations, and photography.