Call Center Manager Charlie Has a Strong Performance Orientation Value

question 58

Multiple Choice

Call center manager Charlie has a strong performance orientation value, so he is likely to

• A)be quite confrontational when a customer is unrealistic.
• B)treat men and women workers quite differently.
• C)encourage high standards of performance at the call center.
• D)set high work standards for himself, and low standards for others.

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Definitions:

Career Objective

A brief statement that defines an individual's professional goals and aspirations, typically included at the beginning of a resume to give employers an insight into the applicant's career ambitions.

Membranous Organelle

A specialized structure within a cell, surrounded by lipid bilayers, that performs a specific function.

Golgi Apparatus

A complex of vesicles and folded membranes within the cytoplasm of most eukaryotic cells, involved in secretion and intracellular transport.

Rough Endoplasmic Reticulum

A network of membrane-bound tubules and sacs studded with ribosomes, involved in protein synthesis and folding.