In 1996, British Airways Opened a Processing Centre in Mumbai

question 46

Multiple Choice

In 1996, British Airways opened a processing centre in Mumbai, India, to handle some of its operations work.Customer relations (handling complaint letters rather than phone calls) and passenger revenue accounting (an airline finance function) were the first two major business tasks moved to India.Since then, the ROI from this relocation included savings of nearly $23 million per year per 1,000 jobs it relocates to India, reduced delays in answering complaint letters (from more than two weeks to less than three days) , shorter training periods, and higher work quality.The above serves as an example of:

• A)open-sourcing.
• B)offshoring.
• C)in sourcing.
• D)home sourcing.
• E)onshoring.

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Definitions:

Blood Types

Classifications of human blood based on the presence or absence of antibodies and inherited antigenic substances on the surface of red blood cells.

Alleles

Alternative versions of a gene that produce distinguishable phenotypic effects, occupying the same position or locus on a chromosome.

Type A

Often refers to a personality type characterized by competitiveness, urgency, and heightened stress levels.

Type B

Type B typically refers to a categorization within various biological and technical contexts, often indicating a variant or subgroup differing in structure, function, or characteristics from Type A.