The 80/20 Principle

question 83

Multiple Choice

The 80/20 principle:

• A) is a territorial management concept that favors a salesperson putting 80 percent of his time on planning and 20 percent on action.
• B) refers to the fact that eighty salespeople require twenty sales managers to keep the appropriate 1-to-4 ratio of supervisors to employees.
• C) indicates that no matter how hard a salesperson tries, 80 percent of the customer's potential business ends up going to competitors.
• D) is a territorial management concept that favors a salesperson putting 80 percent of her time on action and 20 percent on planning.
• E) refers to the idea that 20 percent of a firm's customers account for 80 percent of a firm's profitability.

Distinguish between ethical leadership and manipulative behavior under transformational leadership.

Identify the role of communication in ethical leadership.

Recognize the fundamental traits for effective leadership across cultures.

Analyze the impact of leadership theories on followers and organizational outcomes.

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Definitions:

Detoxification

The metabolic process by which toxins are changed into less toxic or more readily excretable substances.

Ascending Colon

The first section of the colon that absorbs water and salts from the material that has passed through the small intestine.

Transverse Colon

The transverse colon is a part of the large intestine that extends across the abdomen from the ascending colon to the descending colon.

Sigmoid Colon

The S-shaped segment of the colon that connects the descending colon to the rectum, involved in the final stages of digesting solid waste.