A Salesperson Should Entertain Both Prospects and Current Customers Regularly

question 74

True/False

A salesperson should entertain both prospects and current customers regularly to ensure customer satisfaction.

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Definitions:

Brake Lubricant

A special grease or fluid designed to reduce friction and wear on brake system components.

Backing Plate

The stamped steel plate, attached to the axle assembly, that holds the components of a drum brake assembly.

Drum Brake Pulsation

A condition where the brake pedal vibrates upon application due to inconsistencies in the drum brake surface.

Out-of-round

Refers to the condition where a component, such as a cylinder or wheel, does not have a perfectly round shape, affecting its performance and function.