Which of the Following Is NOT a Reason Why a Customer

question 89

Multiple Choice

Which of the following is NOT a reason why a customer might be dissatisfied with a product?

• A) Product was not delivered by the specified date.
• B) Product delivered was different from the one ordered.
• C) The product performed an additional, unadvertised function.
• D) Customer believed the product could perform a function that it cannot.
• E) Discounts offered by the salesperson were not given by the manufacturer.

Analyze the planning phase of negotiation in sales scenarios.

Distinguish the parallel dimensions of selling and their significance.

Understand the importance of need-satisfaction in sales presentations.

Comprehend why and when to omit pricing information from proposals.

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Definitions:

Vicarious Learning Experience

Learning that occurs by observing the actions and consequences of others' behavior, rather than through direct experience.

Sibling Competition

The rivalry among siblings for resources, attention, and recognition from their parents or caregivers.

Mental Maturing

The process of psychological and emotional growth, leading to more mature thought processes and behaviors.

Physiological Arousal

Refers to the physical responses of the body to stimuli, which may include increased heart rate, sweating, or heightened senses, often associated with emotions and stress.