As a Salesperson,part of Your Job in Handling a Customer

question 97

Multiple Choice

As a salesperson,part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining relevant information from the customer.
• B) expressing sincere regret for the customer's problem.
• C) handling the complaint quickly and efficiently.
• D) following up to make sure the customer is satisfied.
• E) pointing out the poor service offered by competitors.

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Definitions:

Utility

In economics, a measure of satisfaction or happiness that consumers get from consuming goods or services.

Apartment Owner

An individual or entity that holds the title to a residential unit in a building.

Prisoner's Dilemma

A paradox in decision-analysis in which two individuals acting in their own self-interest do not produce the optimal outcome.

Nash Equilibrium

A concept in game theory where no player can benefit by changing their strategy while the other players keep theirs unchanged, leading to a stable outcome.