You Are Calling the Purchase Manager of a Hotel to Sell

question 33

Multiple Choice

You are calling the purchase manager of a hotel to sell a hydro seeder for their garden.The buyer tells you,"I know that your spray arms get rusted easily." You know that the spray arms are made up of stainless steel and will not get rusted easily.Which technique is best suited in handling this objection?

• A) Dodging
• B) Boomerang
• C) Questioning
• D) Direct denial
• E) Indirect Denial

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Definitions:

Upper Class

A social group that is at the top of a societal hierarchy, typically possessing the most wealth, influence, and power.

Social Divisions

Distinctions made between people based on social categories such as class, race, gender, and ethnicity, which often lead to unequal treatment and opportunities in society.

Cultural Appropriation

The adoption or use of elements of one culture by members of another culture, which can be controversial when it involves a dominant culture borrowing from minority cultures without permission, understanding, or respect.

Palestinian Kaffiyeh

A traditional black and white scarf that symbolizes Palestinian heritage and nationalism.