"Do You Know Why You Should Be Using Synthetic Motor

question 97

Multiple Choice

"Do you know why you should be using synthetic motor oil in your new Lexus?" the service manager asked Henri Wilton when he brought his new car to the Lexus dealership for a routine servicing.What type of approach is the service manager using?

• A) Product
• B) Opinion
• C) Curiosity
• D) SPIN
• E) Customer benefit