When Monty Asked the Prospect for Her Order,she Responded,"I've Listened

question 75

Multiple Choice

When Monty asked the prospect for her order,she responded,"I've listened to your presentation,and I'm still not convinced your brand of paint is superior to the one we currently use.Thanks but no thanks." Monty should use a _____ question to point the prospect back to the areas of the sales presentation when the prospect agreed with his statements.

• A) direct
• B) nondirective
• C) redirect
• D) directional
• E) rephrasing

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Definitions:

"I" Statements

A communication technique used to express one's feelings or needs in a non-confrontational manner, focusing on the speaker's perspective.

Accommodating Style

A conflict resolution approach where one party willingly meets the needs of the other while neglecting their own concerns.

Underlying Issues

Fundamental problems or challenges that are not immediately visible but form the basis for more observable symptoms.

Bully

An individual who seeks to harm or intimidate those they perceive as vulnerable, often through aggressive or coercive behavior.