A Supermarket Chain Was Negotiating with a Manufacturer of Different

question 2

Multiple Choice

A supermarket chain was negotiating with a manufacturer of different types of meat grinders.Before the sale,the chain's management was impressed with the service they received from the salesperson.After the sale,however,when the blade on the frozen block grinder broke,it took them two weeks to locate the sales representative.Which of the following is illustrated in this example?

• A) Short-term ally
• B) Relationship gap
• C) Value-added benefit
• D) Customer partnership
• E) Consultative selling

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Definitions:

Frederick Douglass

An African-American social reformer, abolitionist, orator, writer, and statesman, who escaped from slavery in Maryland.

William Lloyd Garrison

An American abolitionist, journalist, and social reformer best known for his editorship of the anti-slavery newspaper "The Liberator".

Gag Rule

Any rule that prohibits public discussion of a particular topic, famously applied in the U.S. Congress to prevent debate on anti-slavery petitions from 1836 to 1844.

Antislavery Petitions

Antislavery petitions were formal requests submitted to legislative bodies, especially during the 18th and 19th centuries, calling for the abolition of slavery and the slave trade.