Which of the Following Best Exemplifies the Use of Input

question 78

Multiple Choice

Which of the following best exemplifies the use of input controls?

• A) McDonald's use of standard operating procedures
• B) GM's use of the multidivisional strategy
• C) Zappos' use of monitoring-free customer service calls
• D) Southwest Airline's use of employee friendliness

---

Definitions:

Vulnerability

A state of being open to harm, damage, or attack due to susceptibility or lack of protection.

Persuasive Technique

Strategies used to convince or influence others to adopt a certain perspective, belief, or to undertake an action.

Receiver's Perception

The way in which the intended audience interprets or understands a message.

Preventable Crisis

A critical situation that can be avoided through the implementation of effective planning and risk management strategies.