Examlex
Discuss the characteristics of the customer segment "laggards".
Expert Power
The influence one possesses as a result of one's expertise, skills, or knowledge.
Substitutable
The concept that one item or service can be replaced by another with similar function or utility.
First-line Supervisors
Managers or supervisors who are at the lowest level of an organization's hierarchy and have direct oversight of non-managerial employees.
Lack of Discretion
The absence of autonomy or freedom in making decisions or acting in certain situations.
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