What Are the Disadvantages of the Balanced Scorecard

question 117

Essay

What are the disadvantages of the balanced scorecard?

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Definitions:

External Failure Cost

Expenses related to product or service failures detected by the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A detailed breakdown of all costs related to ensuring the quality of products, including prevention, appraisal, and failure costs.

Customer Returns

Merchandise that has been sold and later returned by the customer.

External Failure Cost

Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.