A Firm Produces 12 Different Services and Has Capacity to Service

question 11

Multiple Choice

A firm produces 12 different services and has capacity to service 360,000 customers per year.A total of 24 service workers are employed.If 270,000 customers receive service during a particular year,what is the capacity cushion during that year?

• A) 25%.
• B) 50%.
• C) 75%.
• D) There is not enough information to determine the answer.

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Definitions:

Information Overload

A state where an individual or system is overwhelmed by the quantity of information they receive, making it difficult to process or make decisions.

Susceptible

Likely to be influenced or harmed by a particular condition or phenomenon due to certain characteristics or vulnerabilities.

Marketing

The strategic business process of creating, promoting, and selling products or services, including market research and advertising.

Nonverbal Communication

Nonverbal communication involves the transmission of messages or information through facial expressions, body language, gestures, eye contact, and other non-linguistic means.