Which of the Following Statements Is FALSE

question 1

Multiple Choice

Which of the following statements is FALSE?

• A) Front-office services require the presence of or interaction with the customer.
• B) The magazines offered in bank lobby can affect the implicit service.
• C) Employees hired for back-office work can often get by with less interpersonal skill.
• D) Service delivery design should be aimed only at external customers, not at employees who may be customers of internal services.

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Definitions:

Sexual Harassment

Unwanted, unwelcome behavior of a sexual nature that affects an individual's employment conditions or creates a hostile work environment.

Harassment Policy

A set of guidelines and actions designed to prevent and address harassment within a workplace or institution, ensuring a safe and inclusive environment.

Sexual Harassment

Unwanted or unwelcome sexual behavior, ranging from inappropriate comments to physical advances, which creates a hostile or offensive work environment.

Retaliation

The act of returning an injury or wrong received, often seen in the workplace as an unfair response to an employee's complaint or concern.