Which of the Following Are Characteristics of a Low-Contact Service

question 35

Multiple Choice

Which of the following are characteristics of a low-contact service delivery system?

• A) Lower costs and more standardization.
• B) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation.
• C) Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, and smooth flow.
• D) Both a and c.
• E) All of the above.

---

Definitions:

Collectivist

Describes societies or groups where people prioritize the needs and goals of the community over individual desires, often emphasizing strong kinship and group cohesion.

Individualistic

Pertaining to the belief in the primary importance of the individual and personal independence.

Authoritative

A parenting style characterized by a high level of demand and high responsiveness, where parents set clear standards but also respect their children's opinions.

Independent

The state of being free from outside control or influence, capable of thinking or acting for oneself.