Service Guarantees Are Only for Consumers Outside the Firm,and Do

question 28

True/False

Service guarantees are only for consumers outside the firm,and do not apply to internal customer relationships within a firm.

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Definitions:

Crystallized Intelligence

The accumulation of knowledge, skills, and experiences that one can apply to solve problems; it tends to grow over a person's lifespan.

Vocabulary

The set of words known and used by a person in a particular language.

Crystallized Intelligence

The ability to use learned knowledge and experience.

Large Vocabulary

The extensive set of words known and used by a person in speech and writing.