Inseparability in Services Means

question 109

Multiple Choice

Inseparability in services means:

• A)consumers see little variation from one service provider in an industry to another.
• B)consumers are unable to differentiate price from quality.
• C)consumers cannot evaluate a service until it is being utilized.
• D)consumers cannot separate the service from the deliverer of the service.

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Definitions:

Esteem Need

A human's desire for respect, self-esteem, and esteem from others.

Hygiene Factors

Factors related to the work environment that do not necessarily motivate employees if present but can cause dissatisfaction if missing, as identified in Herzberg's Two-Factor Theory.

Herzberg's Two-Factor Theory

Herzberg's Two-Factor Theory posits that job satisfaction and dissatisfaction arise from two different sets of factors – motivation factors and hygiene factors.

Job Enrichment

The upgrading of a job that makes it more interesting, meaningful, or rewarding and provides long-term motivation.