Using a _______________ Is Often a Great Way to Further

question 85

Multiple Choice

Using a _______________ is often a great way to further develop a ______________ between consumer service expectations and actual experience.

• A)customer contact audit; gap analysis
• B)gap analysis; customer contact audit
• C)goods-service continuum; gap analysis
• D)customer contact audit; goods-service continuum

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Definitions:

Marketable Securities

Financial instruments that can be easily converted into cash, typically with high liquidity and short-term maturities.

Equity Method

An accounting technique used to record investments in other companies, where the investment is initially recorded at cost and adjusted thereafter for the investor's share of the investee’s profits or losses.

Significant Influence

The power to participate in the financial and operating policy decisions of another entity, without having control over it.

Investor

An investor is a person or entity that allocates capital with the expectation of receiving financial returns, encompassing a wide range of asset types including equity, debt securities, real estate, and other investment vehicles.