Telus Uses a Web-Centric,personalized Approach to Managing Long-Term Customer Relationships

question 104

Multiple Choice

Telus uses a web-centric,personalized approach to managing long-term customer relationships electronically.The tool they likely use is known as

• A)CRM.
• B)eCRM.
• C)CR-V.
• D)CLV.

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Definitions:

Technology

The application of scientific knowledge for practical purposes, especially in industry and in our daily lives.

Third Places

Public spaces, besides home (first place) and work (second place), where people socialize, like cafes or parks.

Leisure

The enjoyment of free time with activities outside of work and daily responsibilities, often for enjoyment, entertainment, and relaxation.

Recreation

Actions taken for fun, relaxation, or happiness during non-working hours.