Cultures with Large Power Distance Scores and High Collectivism Scores

question 62

Multiple Choice

Cultures with large power distance scores and high collectivism scores rate which dimension of service quality as most important?

• A) Reliability
• B) Assurance
• C) Tangibles
• D) Empathy
• E) Responsiveness

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Definitions:

Fixed Manufacturing Overhead

The portion of manufacturing overhead costs that remains constant regardless of the volume of production, including expenses such as factory rent and salaries of permanent staff.

Avoidable Cost

Expenses that can be eliminated if a particular decision or action is avoided.

Financially Better

A general term that implies an improvement in financial condition or performance compared to a previous period.

Variable Expenses

Costs that fluctuate in direct proportion to changes in the level of activity or business operations, such as materials and labor.