In Designing Service Systems, as You Go from Mail Contact

question 19

Multiple Choice

In designing service systems, as you go from mail contact to phone contact to face to face total customization, which of the following is most appropriate?

• A)sales opportunity decreases while degree of customer/server contact increases.
• B)sales opportunity decreases while degree of customer/server contact decreases.
• C)sales opportunity increases while degree of customer/server contact decreases.
• D)sales opportunity increases while degree of customer/server contact increases.
• E)None of the above

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Definitions:

DHCP

Dynamic Host Configuration Protocol, a network management protocol used to automatically assign an IP address to devices on a network.

HTTP

The essential protocol for sending web pages across the internet, known as HyperText Transfer Protocol.

TCP

Transmission Control Protocol, a core protocol of the Internet Protocol Suite that provides reliable, ordered, and error-checked delivery of data.

IP

Internet Protocol, a set of rules governing the format of data sent over the internet or other networks.