In Designing Service Systems, as You Go from Mail Contact

question 19

Multiple Choice

In designing service systems, as you go from mail contact to phone contact to face to face total customization, which of the following is most appropriate?

• A)sales opportunity decreases while degree of customer/server contact increases.
• B)sales opportunity decreases while degree of customer/server contact decreases.
• C)sales opportunity increases while degree of customer/server contact decreases.
• D)sales opportunity increases while degree of customer/server contact increases.
• E)None of the above

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Definitions:

Reaction Mechanism

A detailed step-by-step description of the process by which reactants are converted into products in a chemical reaction.

Organic Product

A molecule that has been formed as a result of an organic chemical reaction, often comprising carbon-based compounds.

Major

The principle or larger part of something, often used to denote the main product or outcome in a chemical reaction.

Stereochemistry

The study of the spatial arrangement of atoms in molecules and the effects of this arrangement on the properties of the molecules.