The Service-System Design Matrix Identifies Six Forms of Service Encounters

question 32

True/False

The service-system design matrix identifies six forms of service encounters.

Recognize different forms of cyber crimes and their legal consequences.

Grasp jurisdictional issues in prosecuting cyber crimes across state lines.

Understand legal procedures and requirements for obtaining search warrants.

Identify the role of intent and action in defining cyber fraud.

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Definitions:

System II

Refers traditionally to the analytical, controlled, and effortful mode of thinking, as contrasted with the fast, automatic, intuitive processing of System I.

System I

A term often used in behavioral economics to describe the fast, instinctive, and emotional way of thinking, as opposed to slower, more deliberative thinking.

Availability

The ease with which a particular piece of information can be recalled from memory, often influenced by recent experience or emotional impact.

Representativeness Heuristics

A mental shortcut used to judge the probability of an event by its similarity to a prototype or stereotype.