In the Service-System Design Matrix, an Internet and On-Site Technology

question 20

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of these

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Definitions:

Allowance Method

An accounting technique used to estimate the amount of bad debts that will not be collected from customers.

Note Receivable

A financial asset representing a promise to receive a specific amount of money at one or more future dates, typically a formal loan to another entity.

Uncollectible Account

A receivable that a company has deemed to be uncollectable from the debtor, often written off as bad debt or expense.

Accounts Receivable

Funds that are owed to a company by customers for goods or services delivered or used but not yet paid for, typically within a short-term period.