In the Service-System Design Matrix, an Internet and On-Site Technology

question 20

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of these

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Definitions:

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Diversity Management Initiatives

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