Which of the Following Questions Do Customers Use When Evaluating

question 107

Multiple Choice

Which of the following questions do customers use when evaluating a service?

• A)Is the service provided at convenient locations and times with little waiting?
• B)Can customers trust the service company and their staff?
• C)Can the service be used without risk?
• D)All of the above

---

Definitions:

Tertiary Circular Reactions

The fifth stage in Piaget's sensorimotor stage of cognitive development, occurring from about 12 to 18 months of age, where infants explore the environment and understand causality through trial and error.

Representational Ability

The cognitive skill to use symbols or signs to stand for objects, actions, or ideas, facilitating communication and abstract thinking.

Habituation

The process by which an individual becomes accustomed to a stimulus, leading to a decrease in response over time.

Visual-recognition Memory

The ability to remember and recognize previously encountered objects or individuals by sight.