Which of the Following Are Important Dimensions of Service Quality

question 89

Multiple Choice

Which of the following are important dimensions of service quality?

• A)Trustworthiness, reliability, reciprocity, reputation and flexibility
• B)Reliability, responsiveness, empathy, assurance and tangibles
• C)Reputation, responsiveness, intangibles, durability and reliability
• D)Assurance, reliability, responsiveness, reputation and flexibility

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Definitions:

Financial Investments

Assets acquired with the goal of generating income or appreciating in value, such as stocks, bonds, or real estate.

Scientific Evidence

Information that has been collected systematically following scientific methods, intended to support or disprove theories or hypotheses, and is often used in legal and regulatory decision-making processes.

WTO

World Trade Organization; an international body that regulates and facilitates global trade by establishing trade agreements and resolving disputes among member countries.

Product Standards

Established criteria or specifications that products must meet for quality, safety, and performance to protect consumers and ensure consistency.