Service Staff's Ability to Act in a Friendly and Polite

question 65

Multiple Choice

Service staff's ability to act in a friendly and polite manner and to care for their customers, is an example of which of the following service dimensions?

• A)Empathy
• B)Communication
• C)Credibility
• D)Courtesy

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Definitions:

Experimentally Designed Games

Games specifically created for the purpose of conducting research, often to study behavior, cognition, or social interactions.

Idiocentric

Pertaining to an individualistic orientation where personal goals and preferences take precedence over those of the collective.

Reputational View

A perspective that emphasizes the importance of an individual's reputation, or how others perceive them, in social contexts or interactions.

Social Cognition

The study of how people process, store, and apply information about others and social situations, including understanding and reacting to the behaviors of others.