What Is the Outcome of Expected Service Being Equal to Perceived

question 64

Multiple Choice

What is the outcome of expected service being equal to perceived service?

• A)Customer satisfaction
• B)Customer dissatisfaction
• C)Customer indifference
• D)None of the above

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Definitions:

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often resulting in global interconnectedness.

Efficient Ways

Methods or approaches that achieve a goal with the least waste of time and effort, emphasizing productivity and effectiveness.

Resources

Assets, materials, and other items of value that an individual or organization possesses, which can be used to achieve goals.

Workforce Diversity

The practice of employing people from a wide range of backgrounds, reflecting a variety of ages, ethnicities, genders, physical abilities, and other characteristics.