The Third Step in a Service Recovery Process Is To

question 90

Multiple Choice

The third step in a service recovery process is to:

• A)Set up a tracking system to identify system failures
• B)Train and empower staff to respond to customer complaints
• C)Encourage learning so that service recovery problems are identified and corrected
• D)None of the above

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Definitions:

SWAT Units

Special Weapons And Tactics (SWAT) units are elite police squads trained for high-risk operations that ordinary police forces are not equipped to handle.

Deployment

The action of moving military forces or resources into position for strategic or operational purposes.

Police Use Of Excessive Force

Refers to situations where law enforcement officers apply more physical force than is necessary or justified in the context of an arrest, crowd control, or other policing actions, raising concerns about abuse of power and human rights.

Institutional Culture

The shared values, beliefs, and practices that shape the behavior and structure of an organization or institution.