If the Salesperson's Objective Is to "Ensure That the Customer

question 221

Multiple Choice

If the salesperson's objective is to "ensure that the customer is satisfied with the product or service," what is the name of this stage in the personnel selling process?

• A)follow-up
• B)prospecting
• C)presentation
• D)preapproach
• E)close

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Definitions:

Average Speed

The overall rate of speed of a moving object, calculated as the total distance traveled divided by the total time of travel.

Algebraic Expression

A mathematical phrase that includes numbers, variables, and operation symbols but no equal sign.

Sales Tax

A percentage of the sale price collected by the government on goods and services.

Purchase

The act of buying goods or services.