There Are Four Unique Elements to Services-Intangibility,inconsistency,inseparability,and Inventory-Which Are Referred

question 178

Multiple Choice

There are four unique elements to services-intangibility,inconsistency,inseparability,and inventory-which are referred to as the

• A)service mix.
• B)four I's of services.
• C)service matrix.
• D)four Ps of services.
• E)service continuum.

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Definitions:

Spencer's

Likely refers to Herbert Spencer's sociological theories, which applied the principles of evolution to the study of society and emphasized survival of the fittest.

Social Change

The transformation over time of cultural values, norms, institutions, and structures within a society, often driven by collective action, technological innovation, or social policies.

Modernization

The process of adopting the latest technology, organizational practices, or cultural norms, often associated with progress and improvement in society.

Modernization Theory

is a theoretical perspective that links societal development with the adoption of modern technological, political, and economic systems, traditionally viewing such modernization as a positive and linear progression.