The Dimension of Service Quality Called ________ Is the Ability

question 203

Multiple Choice

The dimension of service quality called ________ is the ability to perform the promised service dependably and accurately.

• A) reliability
• B) assurance
• C) accuracy
• D) responsiveness
• E) empathy

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Definitions:

Selective Attention

The focusing of conscious awareness on a particular stimulus.

Pain Relief

The reduction or elimination of pain sensations in the body, typically achieved through medications, physical therapy, or other therapeutic interventions.

Hypnotic Phenomena

Events or experiences that occur during hypnosis, potentially including changes in perception, sensation, emotion, thought, or behavior.

Normal Awareness

The state of being conscious of one's surroundings, thoughts, and feelings in a typical, everyday situation.