The Dimension of Service Quality Called __________ Is the Appearance

question 70

Multiple Choice

The dimension of service quality called __________ is the appearance of physical facilities, equipment, personnel, and communication materials.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibility

Understand the legal concepts of strict liability and their applications, especially concerning non-domesticated animals.

Interpret the intricacies of legal theories such as res ipsa loquitur and their role in negligence litigation.

Understand the concept of negligence, including duty, breach of duty, causation, and damages.

Recognize the defenses available in negligence cases, such as contributory negligence, comparative negligence, and the assumption of risk doctrine.

---

Definitions:

Not-for-profit

Organizations that operate for purposes other than earning profit, often focusing on social, educational, or humanitarian goals.

Managers

Individuals responsible for planning, organizing, leading, and controlling an organization's resources to achieve its goals.

Open Systems Model

A theory or model that views any system as being interconnected with its environment and influenced by external factors.

Transformation Process

A method by which inputs are converted into outputs in a business operation, altering the nature, form, or function of materials or information.