As a Dimension of Service Quality, the Willingness to Help

question 95

Multiple Choice

As a dimension of service quality, the willingness to help customers and provide prompt service is referred to as

• A)reliability.
• B)responsiveness.
• C)competence.
• D)assurance.
• E)empathy.

---

Definitions:

High Power Distance

A cultural dimension indicating societies or organizations where there is a large gap between those in power and the general population, leading to a greater level of inequality and hierarchical structure.

Sexist Language

language that discriminates or shows bias against a particular sex, typically against women.

Health & Safety

Policies, procedures, and regulations designed to protect individuals from risks and hazards in the workplace and environments.

Accident Report

An official document recording the details and circumstances of an accidental incident, often for purposes of safety and prevention.