The Dimension of Service Quality Called ________ Is Willingness to Help

question 214

Multiple Choice

The dimension of service quality called ________ is willingness to help customers and provide prompt service.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) sympathy

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Definitions:

Journalize

The act of recording transactions in a company's journal, which is the first step in the accounting cycle.

End-of-Period Spreadsheets

Financial spreadsheets compiled at the end of an accounting period to summarize the financial status and operations of a business.

Accounting Records

Documentation and books kept for the purpose of tracking all financial transactions, assets, liabilities, and equity of a business.

Net Income

The amount of money left over after all operating expenses, interest, taxes, and preferred stock dividends have been deducted from a company's total revenue.