A Flowchart of the Points of Interaction Between Consumer and Service

question 125

Multiple Choice

A flowchart of the points of interaction between consumer and service provider is referred to as

• A) a service continuum.
• B) gap analysis.
• C) a customer contact audit.
• D) a customer contact continuum.
• E) a service audit.

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Definitions:

Filter By Form

A feature in database management systems that lets users specify criteria for filtering data in a form-like interface.

Short Text

A data type used in databases and software to store text strings of limited length.

Criterion

A principle or standard by which something may be judged or decided, often used in data filtering or analysis.

Query Results

The output or data returned by a database after processing a specific query.