When Customers Buy Services, They Also Consider Nonmonetary Costs, Such

question 224

Multiple Choice

When customers buy services, they also consider nonmonetary costs, such as the __________ efforts required to consume the service.

• A)emotional and physiological
• B)psychological and intellectual
• C)physical and moral
• D)physical and ethical
• E)mental and physical

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Definitions:

Contingent Reward

A form of motivation dependent upon the achievement of a certain condition or set of criteria.

Organizational Commitment

A psychological state that characterizes an employee's relationship with their organization, reflecting their loyalty and willingness to remain part of it.

Subordinate

An individual who is under the authority or control of another person within an organizational hierarchy.

Social Norms

Accepted behaviors and standards within a group or society that guide members' actions and interactions.