Customers Will Often Judge the ________ of the Service Experience

question 16

Multiple Choice

Customers will often judge the ________ of the service experience based on the performance of the people providing the service.

• A) price
• B) productivity
• C) process
• D) quality
• E) physical environment

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Definitions:

Compatible Environment

A setting or surroundings that are conducive to the needs, conditions, or preferences of an individual or group.

Adoption Laws

Regulations and legal processes involved in the act of legally taking another's child into one's family to raise as one's own.

Gay and Lesbian Adults

Individuals who identify as either gay or lesbian, indicating their sexual orientation toward people of the same sex.

Adoptive Parents

Individuals who legally adopt and raise a child or children who are not biologically their own.